Last Edited on: 04/2024
Installation
It was easy to schedule the installation; I was very satisfied with the speed of installation; Integrating the ASHP with other onsite systems required a lot of our time and effort; Permitting the storage system required a lot of our time and effort; Provider took care of connecting the storage system to our building systems.
Performance
The ASHP operates well; The ASHP has had performance issues; The ASHP is reliable; I am satisfied with the price of the ASHP; I am satisfied with the financial benefits of the ASHP; I am satisfied with the reports generated by the ASHP; I wish the ASHP provided more detailed information about its operations; I am satisfied with the remote safety features (e.g., fire alarm and system outage) of the ASHP.
Maintenance
It is difficult to find a service provider that performs maintenance; I am satisfied with the frequency of maintenance requirements; I am satisfied with the cost of the maintenance requirements; I am satisfied with the level of effort required of our organization to adhere to the maintenance requirements; The ASHP is easy to maintain; Maintenance requires special tools; Maintenance requires special training.
Usability
System Usability Scale (SUS): I found the system unnecessarily complex; I thought the system and service was easy to use; I think that I would need more technical support to be able to use the system and service; I found the various functions in this system and service were wll integrated; I though there was too much inconsistency in the system and service; I would imagine that most people in my role would learn to use this system and service very quickly; I found the system and service very cumbersome or awkward to use; I felt very confident using the system and service.
General Satisfaction
Overall, I am satisfied with the ASHP; If my organization needed another energy storage system, I would select this one again; I would recommend the ASHP to others; I am satisfied with the company's customer service.
